Help centre
Where’s my order?
Enter your order number and the billing email from checkout. If tracking has been added, we’ll show the carrier link.
Check your inbox
Your order number is in the confirmation email. The # is optional.
No movement?
If tracking hasn’t updated after 5 business days, email us your order number.
Dispatch days
Orders leave Queensland on Monday, Wednesday and Friday.
Parcel lost or damaged?
Email us within 7 days of delivery with a photo and we’ll resend or refund.
